Customer Service Agent (CSA)
Check-in, boarding, passenger handling, DCS systems and irregular operations management.
Course Overview
Check-in, boarding, passenger handling, DCS systems and irregular operations management. This program combines classroom theory, hands-on practicals, and on-job training to produce industry-ready professionals from day one.
What You'll Learn
- ✓ Departure Control Systems (DCS)
- ✓ Check-in & Boarding Procedures
- ✓ Passenger Handling & Special Categories
- ✓ Baggage Reconciliation
- ✓ Irregular Operations & Customer Recovery
- ✓ On-the-job training
Who Should Apply
Students who have completed 10+2 (any stream), aged 17–28, with a passion for the aviation industry. No prior experience required — we train from scratch.